An unspecified safety incident at cloud supplier Rackspace that seems to have began on Saturday Australian time that took the corporate’s hosted Microsoft Trade service out of service stays unresolved three days later.
Rackspace, which boasts of an “award-winning fanatical assist group,” didn’t present additional particulars in regards to the safety incident, however mentioned it has retired its Hosted Trade product.
Rackspace additionally did not give an estimate of how lengthy it will take to revive service, saying solely that “this can proceed to be an prolonged outage of Hosted Trade.”
One of the best resolution based on Rackspace is for purchasers to modify to Microsoft 365.
Rackspace mentioned it is going to present Microsoft Trade Plan 1 licenses on Microsoft 365 totally free till additional discover.
Whether or not or not buyer knowledge is compromised stays unclear.
Rackspace mentioned these with a hybrid hosted surroundings with company electronic mail service and Trade on a single area might want to transfer all mailboxes to M365 for electronic mail to work correctly.
The corporate warned that prospects mustn’t delete their unique mailboxes when shifting them to M365, to protect knowledge.
Rackspace didn’t specify what number of prospects are affected by the outage.
The cloud supplier mentioned it had “been capable of efficiently restore electronic mail providers to 1000’s of shoppers on Microsoft 365”.
A brief repair for the outage might be carried out, redirecting emails for Hosted Trade customers to exterior electronic mail addresses whereas prospects transfer to Microsoft 365, Rackspace mentioned.
On the time of writing, Rackspace studies on its Buyer Service Standing Dashboard that Hosted Trade, MAPI/RPC, POP and IMAP Mail Fetching, SMTP Mail Forwarding, Outlook Net Entry (OWA), and Synchronization ActiveSync cell knowledge are all down.
Rackspace has been listed as a provider on the NSW Authorities’s Cloud Buy Settlement Panel since July this yr.
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