Friday, November 18, 2022 (2:36 p.m.) – Rating 3,144
Broadband ISP Zen Web immediately resolved a problem, which seems to have been occurring for almost two weeks, that has brought on efficiency points for a few of its fiber (FTTC and FTTP) wholesale companions and clients (per instance, slower than anticipated speeds, excessive latency and packet loss).
Suggestions means that Zen initially did not appear to acknowledge their clients’ complaints, leaving these affected losing time making an attempt to debug the difficulty themselves. Prospects got here to suspect that some type of community congestion was guilty.
The excellent news is that Zen has since accepted there was an issue, which they are saying was lastly resolved immediately.
Mark Howarth, Head of Commerce Expertise and Companion at Zen Companion, mentioned:
“We’re conscious that a few of our wholesale clients have skilled elevated latency when migrating providers from one community to a different. As a consequence of this migration, the connections between the 2 networks brought on a shift in site visitors which impacted service for a few of our wholesale clients for a short while.
Engineering work was performed to stability the site visitors between the 2 networks and we not noticed any congestion. We proceed to watch this intently, but when any of our companions consider they’re nonetheless having points, please contact your Companion Expertise workforce.
UPDATED November 24, 2022
Suggestions from a few of Zen’s wholesale companions means that the issue has returned.
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